Return and Exchange Policy

At Tech Boss Limited, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, you may be eligible to return or exchange items under the terms outlined below.

1. Eligibility for Returns and Exchanges

- Items must be returned within 14 days of the purchase date.

- Items must be in their original condition, including packaging, accessories, and documentation.

- Items that have been used, damaged, or altered are not eligible for return or exchange.

- Certain items such as customized products, digital products, and software licenses may not be eligible for returns. Please review the product details before making a purchase.

2. Return and Exchange Process

To initiate a return or exchange, follow these steps:

1. Contact our customer service team at [insert contact email or phone number] to request a return authorization.

2. Once your request is approved, you will receive instructions on how to return the item.

3. Pack the item securely and include all original packaging, manuals, and accessories.

4. Ship the item to the return address provided, using a trackable shipping method.

3. Refunds

- Once your returned item is received and inspected, we will send you a confirmation email.

- If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.

- Shipping and handling fees are non-refundable unless the return is due to a defective product or an error on our part.

4. Exchanges

- Exchanges are allowed for defective or damaged products only. If you need to exchange an item for the same product, please contact us within 14 days of receiving the item.

- Once the defective item is returned and inspected, we will ship the replacement item at no additional cost.

5. Non-Returnable Items

- Customized products and digital products are non-returnable unless they are defective.

- Gift cards and software licenses are final sale and cannot be returned or exchanged.

6. Shipping Costs for Returns

- Customers are responsible for the shipping costs of returning items unless the item is defective or we have made a mistake with your order.

- If you are eligible for a refund due to product defects or order errors, Tech Boss Limited will cover the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund once the defective item is returned to us.

8. Contact Us

If you have any questions about our Return and Exchange Policy, please reach out to us at:

- Email: hello@techboss.app

- Phone: +852 63339223